Frequently Asked Questions

Q: Who can order your products?
A: Our products are only available for sale to authorised health professionals (e.g. acupuncturists, herbalists, physiotherapists). If you are an authorised health professional, please go to Log In to register your details with us.

Q: Why don’t you sell your products to the general public?
A: Your authorised health professional is best qualified to assess your health situation and advise you on the suitability of which product to use. It is part of our commitment to try to ensure that you get the best advice on any health issue you may have.

Q: I have registered with you but have not yet received my access password.
A: We aim to send out passwords within one working day. If you have still not received your password after that time, please contact us.

Q: I have forgotten my password, what should I do?
A: Please contact us through the site to receive a new password.

Q: Is it safe to pay you via the Internet?
A: We use Paypal to process all our payments. The Paypal procedure ensures the highest-possible level of payment security encryption. Your card details are not visible over the Internet.

Q: I prefer not to pay via the Internet, are there any other alternative means of payment?
A: Yes, you can pay by card over the phone or send a cheque to us by post. Details can be found on the Contact Us page.

Q: Where are your products manufactured?
A: Our own-label products are manufactured to the highest standards at our own on-site facility in the UK in accordance with GMP (good manufacturing practice) guidelines.

Q: Where can I find out more information about your products?
A: We are always happy to answer any questions you may have, either by email or telephone.

Q: Are your products safe to use?
A: All our products have been on sale in China for a number of years before being introduced to markets abroad. There have been no reports of any adverse reactions. Always follow the instructions on the packet.

Q: Are there any times when your products should not be used?
A: Any precautions for use are clearly stated on the product package.

Q: Should Western medication be stopped when using your products?
A: We have not received any reports of any reaction between our products and Western medication. However, please consult your usual health professional if any adverse reactions are experienced.

Q: I cannot find your products locally, where can I buy them?
A: Please contact us for details of your nearest authorised health professional supplying our products.

Q: How can I let you know what I think of your products?
A: We are always looking to improve our range and are happy to hear from you with your opinions. Please go to the Contact Us page for our contact details.

Q: How do your granules differ from those of other suppliers?
A: All our granules are produced using the full composition procedure to retain as much as possible of the original constituents of each herb. This means that the amount used varies from herb to herb depending on its original qualities. The final granule product is therefore similar to that of a herbal decoction. This is a different procedure to the standard 5:1 granules where it is the strength of the final product that varies.

Q: What happens if I can’t find a herb I want on your granule list?
A: Our stocks are always changing. Please contact us and we will try to source it for you.

Q: Can I return goods purchased?
A: Please see the Terms and Conditions for our Returns policy.