Cookies & Privacy Policy

About your privacy

This notice describes the privacy policy of Donica Health Ltd (“Donica Health”). Using this site means that you accept this policy as laid out below. Donica Health is committed to protecting the information we collect from you. Customer information remains the property of Donica Health and we do not disclose any information concerning our customers to third parties unless such a transfer is imposed to comply with legal requirements or is necessary to assist with fraud prevention.

Donica Health maintains physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. It is important for you as a customer to protect against unauthorised access to your password and to your computer.

Ordering online

Our website uses SSL (Secure Socket Layer) encryption so that your personal information cannot be read as it passes over the Internet. SSL prevents unauthorised parties from seeing your personal information by scrambling it so that only your web browser and the server of our website can decipher it. The financial data is available only to the banks and credit card clearing services for the purpose of processing payments. Once your transaction is complete, your debit or credit card details will not be stored on our database along with your other personal details. In addition, your online password adds another layer of security to your account. These measures make it very unlikely that your credit card information will be compromised online.

However, in the event of an unauthorised use of your debit or credit card, you should notify your card provider or issuing bank in accordance with its reporting rules and procedures. Unauthorised use of your debit or credit card may be subject to regulations that limit your liability. In no event will Donica Health be liable for unauthorised use of your debit or credit card by a third party.

If you choose to pay with a debit or credit card, you agree that you allow us to bill your credit card for the total amount indicated. If you prefer not to order online, please call us on 01707 708303 to place your order. Our customer service representatives will be happy to assist you.

Your browsing experience and cookies

From any point after you have entered our website we may collect information about your computer, including where available your IP address, operating system and browser type, for user analysis. This is statistical data about our users' browsing actions and patterns and does not identify any individual, unless that information has been given by a user with informed consent. 

We may obtain information about your general Internet usage by using a cookie file which is stored on the hard drive of your computer and which enables us to recognize your computer when you connect to our website. A cookie file is a plain text file, it does not contain any code and cannot do anything. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and to deliver a better and more personalised service. To find out more about cookies and what they are for, please go to http://www.allaboutcookies.org.

In summary, the cookies we use enable us:

  • to estimate our general readership size and how they use our site
  • to recognise you when you return to our site
  • to store information about your preferences to allow us to customise our site according to your individual interests
  • to speed up your searches

Your continued use of this website will be deemed to signify your acceptance of our Cookies and Privacy Policy.

Opting Out

Personal Information: In the course of using this website, you may have freely given us your personal information for contact purposes (name, address, telephone number, email). You can contact us at any time to have these details removed from our database. 

Cookies: Most browsers automatically accept cookies. You can prevent cookies from being stored on your computer or other device by setting your browser to not accept cookies. Some browsers provide a mode where cookies are always deleted after a visit. The exact instructions for this can be found in the manual for your browser. You can delete cookies already on your computer or device at any time. If you choose not to accept cookies at all, you can still visit our website, however we cannot guarantee an optimum experience without cookies (for example, products you have placed in your basket may be lost). 

Conditions of Use

If you choose to visit this website, your visit and any dispute over privacy is subject to this Privacy Policy Notice and our Terms & Conditions, including limitations on damages and application of the laws of England. If you have any concern about privacy at www.donicahealth.co.uk, please send a detailed description of the issue involved to info@donicahealth.co.uk and we will try to resolve it as speedily as possible.