Terms and Conditions

Donica Health Ltd. is a limited company registered in England and Wales. These terms and conditions are the exclusive terms and conditions by which Donica Health may sell its products to the customer. Donica Health expressly rejects all other conditions of sale, imposed by the customer, in whatever form, before or after sale, unless expressly approved in writing and signed by an authorised representative of Donica Health.

Statements made describing products offered for sale by Donica Health have not been evaluated by the Medicines and Healthcare Products Regulatory Agency (MHRA). Donica Health products make no claim to diagnose, treat, cure or prevent disease. Notwithstanding the fact that Donica Health may include product cautions and contraindications on this website, this information is not intended to be complete or comprehensive and it may not cover every health-related matter and every possible health-related issue. The information on this website is not intended to substitute for the advice of a health care professional.

Under no circumstances may a seller of our products represent to the public that Donica Health products are claimed to diagnose, treat, cure or prevent any disease. You agree to indemnify, defend and hold harmless Donica Health for any and all unauthorised uses you may make of any material on the site. In the event of an unauthorised use, Donica Health shall be entitled to make use of any remedies available at law or in equity.

While we make every effort to ensure the accuracy of the pricing and availability information on this website, there may be occasions when these are not fully up to date and we reserve the right to change them without notice.

All prices quoted on this website are subject to UK Value Added Tax (VAT) at the relevant rate currently in force. Books and teas are zero-rated items. Herbal products are currently subject to the main VAT rate of 20%. VAT rates may change from time to time, as decided by the UK Government, in which case VAT charges on purchases will be amended accordingly.

Should you change your mind about any item you purchase from this site, please return it to us in its original condition and packaging within 10 days of receipt and we will give you a full refund of the item’s cost less a 10% administration charge (minimum charge: £10). We regret that opened merchandise cannot be returned or exchanged.

You agree to inspect all products and packaging immediately upon receipt. Please report any shortages or damage to goods supplied within 7 working days. Damaged items will be replaced and any shortages rectified if reported to our office within this period. Customers must obtain authorisation from our office prior to returning the damaged merchandise items. Postage fees for returned goods will be credited to your account or refunded provided the stated conditions are met. Standard administration charges for returns will not apply in these circumstances.

Donica Health will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed.

These conditions are governed by and construed in accordance with the laws of England and Wales.